Terms of service

Overview

This website is operated by CAT & DOG STATION under the store name Pawmoriva. Throughout the site, “we,” “us,” and “our” refer to Pawmoriva and CAT & DOG STATION. By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service and all policies referenced on the website.

If you do not agree to these Terms, please do not use the website or purchase our products. We may update these Terms from time to time by posting a revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Eligibility and Account Information

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website. You agree to provide accurate, complete, and current account, billing, shipping, and contact information. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

Products and Pet Safety

We make reasonable efforts to display product colors, dimensions, materials, and features accurately. However, colors may vary by screen, measurements may have minor tolerances, and product packaging or details may change without materially affecting function.

Pet products must be selected and used according to your pet’s size, weight, age, temperament, health, and chewing habits. Always supervise pets when using toys, grooming tools, carriers, harnesses, strollers, beds, or other accessories. Inspect products regularly and discontinue use if any part becomes damaged, loose, or worn. No pet product is indestructible. Our grooming, cleaning, and wellness products are not a substitute for professional veterinary advice, diagnosis, or treatment. Consult a veterinarian if your pet has a medical condition, injury, allergy, persistent symptoms, or an adverse reaction.

Orders, Pricing, and Availability

All orders are subject to acceptance and product availability. We may limit quantities, refuse or cancel orders, or correct pricing, description, or inventory errors. If we cancel an order after payment has been received, we will refund the affected amount to the original payment method.

Prices are displayed in the currency selected or shown at checkout. Taxes, duties, shipping charges, currency-conversion fees, and other applicable costs may be added where required. Promotional offers may be modified or ended at any time unless prohibited by law.

Billing and Payment

You agree that the payment information you provide is valid and that you are authorized to use the selected payment method. Payment is processed by third-party payment providers. We do not directly store complete payment-card numbers. Available payment methods are shown at checkout and may vary by country, device, or order value.

Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates. Delivery may be affected by carriers, customs, weather, holidays, incorrect addresses, or other events beyond our reasonable control. Please review our Shipping Policy for full details.

Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy. Certain opened, used, personalized, hygiene-sensitive, grooming, cleaning, or consumable products may not be eligible for return except where defective or required by law.

Acceptable Use

You may not use the website or its content for unlawful, fraudulent, abusive, harmful, or unauthorized purposes. You may not introduce malicious code, interfere with website security or operation, scrape the website using automated systems without permission, impersonate another person, violate intellectual-property rights, or submit false or misleading information.

Intellectual Property

The website and its content—including text, logos, graphics, images, videos, product presentation, layout, and software—are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website only for personal, non-commercial shopping purposes. No content may be copied, reproduced, distributed, modified, or commercially exploited without written permission.

User Content

If you submit reviews, photos, videos, feedback, or other content, you confirm that you have the right to submit it and that it is lawful, accurate, and does not infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display that content for operating and promoting the store, subject to applicable law. We may remove content that violates these Terms.

Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, analytics providers, advertising partners, carriers, and social platforms. We are not responsible for third-party websites, services, content, or privacy practices. Your use of third-party services may be subject to their own terms.

Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free operation. Nothing in these Terms excludes any warranty, remedy, or consumer right that cannot lawfully be excluded.

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products. Where liability cannot be excluded, our liability will be limited to the amount paid for the affected product, except where a greater remedy is required by law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless CAT & DOG STATION, Pawmoriva, and their service providers from claims arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

Governing Law

These Terms are governed by the laws of Hong Kong, without limiting any mandatory consumer protections that apply in your place of residence. Before starting formal proceedings, please contact us so we can attempt to resolve the matter fairly.