Introduction
This Privacy Policy describes how CAT & DOG STATION, operating as Pawmoriva, collects, uses, discloses, and protects personal information when you visit pawmoriva.com, place an order, contact us, or otherwise use our services.
Information We Collect
We may collect identifiers and contact information such as your name, email address, telephone number, billing address, shipping address, and account credentials; order and transaction information; customer-support communications; reviews and other content you submit; and device and usage information such as IP address, browser type, device identifiers, pages viewed, referral source, and interactions with our website.
Payment information is processed by our payment providers. We generally receive limited transaction details rather than complete card numbers.
How We Collect Information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners such as Shopify, payment processors, analytics providers, advertising partners, fraud-prevention services, and shipping carriers.
How We Use Information
We may use personal information to:
- Process payments, fulfill, ship, and track orders;
- Provide customer support and handle returns or refunds;
- Maintain accounts and remember preferences;
- Operate, secure, troubleshoot, and improve the website;
- Detect fraud, abuse, and security incidents;
- Send transactional messages and, with required consent, marketing communications;
- Personalize content, measure advertising, and understand store performance;
- Comply with legal obligations and enforce our policies.
Cookies and Similar Technologies
We and our service providers may use necessary, functional, analytics, and advertising cookies. Necessary cookies support checkout, security, and core store functions. Other cookies help remember preferences, measure performance, and personalize advertising. Where required, you may accept or reject non-essential cookies through our cookie-preference tool.
How We Share Information
We may share information with Shopify and other vendors that help us operate the store, including payment processors, fulfillment partners, warehouses, carriers, customer-support providers, analytics services, advertising platforms, IT and security vendors, and professional advisers. We may also disclose information to comply with law, protect rights and safety, prevent fraud, complete a business transaction, or with your consent.
We do not sell personal information for money. Some advertising or analytics activities may be considered “sale,” “sharing,” or targeted advertising under certain privacy laws. See “Your Privacy Choices” below for available opt-out rights.
International Transfers
We operate from Hong Kong and use service providers in multiple countries. Your information may therefore be processed outside your place of residence. Where required, we use appropriate safeguards for international data transfers.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, fraud prevention, tax, accounting, dispute resolution, and legal compliance.
Security
We use reasonable administrative, technical, and organizational safeguards. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; withdraw consent; opt out of marketing; or appeal a privacy decision. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of authority.
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children below the age required by applicable law. If you believe a child has provided information to us, contact us so we can take appropriate action.
Marketing Communications
You may unsubscribe from promotional emails using the link in the message or by contacting us. You may still receive non-promotional messages concerning orders, security, or customer service.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised date will appear at the top of this page.
Contact
For privacy questions or requests, contact service@pawmoriva.com or write to CAT & DOG STATION, Shop 1B, Ground Floor, 56A Yen Chow Street, Sham Shui Po, Kowloon, Hong Kong.