We’re here to help with order updates, product questions, returns, and general inquiries.
Store: Pawmoriva
Business: CAT & DOG STATION
Email: service@pawmoriva.com
Business Address: Shop 1B, Ground Floor, 56A Yen Chow Street, Sham Shui Po, Kowloon, Hong Kong
Customer Service Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Hong Kong Time, excluding public holidays.
We aim to respond within 1–2 business days. During holidays or promotional periods, responses may take slightly longer. If your inquiry concerns an order, include your order number and the email address used at checkout.
Please note that returns must be authorized in advance. Do not send products to the business address unless our customer service team has provided written return instructions.